- PHGS prefers payments made by Internet banking (bank details for transferring funds are located clearly at the bottom of all invoices) and we ask that the invoice number is used as your reference number to ensure that the funds match up once they are received. (Please ensure that you double check each invoice number as the invoice numbers do change upon each visit) if the client can’t do internet banking, payments may be made by Cash, Cheque. Cash or Cheque payments are to be left at a pre-arranged location within the property if you’re not going to be home, prior to service being carried out, unless credit terms are applied for and agreed to, cheque payments require the invoice number to be written on the back of the cheque to ensure that it matches the invoice PHGS also suggest that clients write the invoice number on the cheque book tab as well so that all cheques and invoices are matched and counted for by both parties.
- Payment terms are 7 days from date of invoice and after the due day you would receive an email/ text message reminding you that an invoice is due. After another 7 days from the reminder, late fees per each week over will be added to your invoice on top of the current balance of the original invoice including the last late fees, your late fees can be charged and added to your invoice up to 5 times before they incur further action where they will be sent off to a third party for collection of funds. The third party may add their fees on top off the original invoice charges (including our late fees)
PLEASE NOTE THAT IF THE ACCOUNT REMAINS UNPAID IT WILL BE FORWARDED TO A SOLICITOR OR RECOVERY AGENT, ANY COSTS, COMMISSIONS OR FEES INCURRED MAY BE ADDED TO THE ACCOUNT AND PAYABLE BY YOU
SKIPPING SERVICE (SCHEDULE CHANGE)
- As PHGS are trained professionals, PHGS know how to care for your property properly on a regular basis to ensure that your lawn and hedges etc stay uniform and tidy to prevent overgrowth, however PHGS understands that you as a client may wish to skip a regular service to save money
- If you need to skip a service for any reason or even change our scheduled day for a party or an event etc, PHGS asks that you text / email the PHGS Office to notify us 48 hours (2days) prior to PHGS regular scheduled day. If PHGS shows up to carry out your regular scheduled maintenance and has not been properly informed by text / email /Written form an additional charge will apply to cover labour and travel expenses from as little as $20.00 + GST and will be invoiced that day and sent out (could be more than $20 +GST depending on location of Property and what’s involved). If your regular scheduled maintenance is left until you next scheduled day or rescheduled to a different day please note that it may become overgrown and PHGS may charge you double to triple your regular maintenance charge depending upon the growth of your lawn.